Group S Select: team performance, readable by everyone on the same day
Ops Hub is the team tracking tool for the recruitment teams of Group S Select. The recruiter enters figures once: they see their own progress against targets, the manager sees the consolidated team, and management sees the annual trajectory and the calls to make this month. Reporting is no longer rebuilt at month end, it exists continuously.
- Duration
- Ongoing · in production
- Sector
- HR · Recruitment and placement
- Size
- Entity of an 800-employee group · Belgium
Group S Select
Group S Select, the recruitment and placement entity of Group S. Recruiters steered by targets, managers accountable for a team, and a management team that has to hold an annual revenue trajectory.
How did it work before?
The business was already run on targets: revenue, placements, CVs sent, client interviews, companies mapped. But the figures lived in separate files, each with its own version. Consolidation happened by hand at month end, so decisions were always one cycle late: by the time a recruiter was seen falling behind, the month was already gone.
A simple request from management: stop observing, start deciding. They needed a single place where a figure goes in once and comes out at three levels, with no re-entry and no intermediate export.
Step by step.
- Phase 1
Frame the KPIs before the interface
Definition work with the managers: which indicators actually matter (pipeline, mapping, revenue, placements), how monthly and annual targets are set, and which gap deserves an alert. Nothing was built until the grid was stable.
- Phase 2
The recruiter's entry, in a few minutes
The My Targets view: four key indicators, a monthly score out of 100, and the KPI by KPI detail with attainment percentage and status. The recruiter is not filling in a report for someone else, they are tracking their own month.
- Phase 3
Team consolidation, without Excel
The Team view aggregates the same figures: collective totals against targets, recruiter comparison on attainment, team funnel and cumulative revenue trajectory with a year-end projection. No re-entry, no manual consolidation.
- Phase 4
A decision queue for management
The cockpit opens on what needs action: who is below pace, who is ahead, and an explicit alert when a recruiter drops under the performance threshold. The whole month reads in the top of one screen.
What is measurable.
- 1Entry, three levels of reading
- 0Manual consolidation
- M+YMonthly and annual targets tracked
- LiveIn production, engagement ongoing
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What follows.
The tool runs and keeps evolving with the organisation: new indicators, new alert thresholds, new views as managers need them. The screenshots show demo data, not client figures.
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